Read what our customers had to say about their Stanley London purchase. We do not call customers after their purchase or have surveys. All these customers took it upon themselves to write us regarding their experience with us:
Thank you, thank you. The compass was received in yesterday's post. I feel compelled to say that yours is one of, if not the best company I have transacted with on via the internet. The quality of the compass, your attention to the details of the order, quick fulfillment of the order, and all around professionalism exceeded all expectations. Should I again find myself in the market, rest assured I will come to you first.
I wanted to take the time to thank you personally for the flask I ordered. It is more than perfect, and I can not express through words how impressed I am by the work, and how fast I received the item.
Thank you again!
I received my 1860 Naval Cutlass yesterday and I was thrilled with the quality. It exceeded all my expectations and it will have a place of honor when displayed with my other Navy memorabilia. When I entered the U.S. Navy in 1961, recruit seaman were still being trained in the parade carry and military courtesies of the sword. In parade I carried a beat up naval cutlass, very close in size and form to this 1860 model, but I believe it was entirely carbon steel including hand guard. Thank you so much. I trust we will do business again as I am an avid collector of marine navigation instruments and other naval lore.
My order arrived today, and I am pleased to announce that it fulfilled my every expectation. Nay, it exceeded my expectations. The quality and workmanship of the item deserve no less than a hearty applause, and accurately demonstrate the high standards to which your business is clearly committed. Great care was also taken to see that the package was delivered swiftly and in one piece. Thanks, from a very satisfied customer.
We received the spyglass yesterday as promised. I can only say that the quality and detail of the craftsmanship exceeds my expectations and is matched by the quality and clarity of the optics themselves. Thank you again for your assistance and taking time to educate me on your products. I applaud your customer service skills and look forward to being a consumer of Stanley London products in the future. Thanks again.
I was thrilled when I received the compass. It almost brought me to tears because it looks so much like an old one. It was more beautiful than I expected and the engraving was perfect. It is one of the best gifts I could ever give to symbolize someone starting a journey in life.
I know many friends who were unsuccessful in locating compasses for different needs. I have referred them to you.
Thank You and It was a pleasure doing business with you.
Just wanted to let you know that my order arrived in great shape and that I'm very happy with the results. The engraving worked out beautifully.
FYI my customer absolutely loved the brass telescopes with the engraving. I was in his office and he was literally beaming over it, as if it was a newborn child. I don't ever recall seeing a customer so elated with his own choice of corporate gift.
I must say it was very very nice. Perhaps we can do more together in the future.
P. W. Corp.
New York, NY
I will absolutely, positively recommend your company to anyone needing a high quality gift with the personalized touch only you can offer. The entire process I've gone through in the last 12 hours (unbelievable turnaround time!!!!) has been superior. It is a testament to the incredible focus you place on customer service, and the superior quality of your web site content.
Thanks again for everything.
I just wanted to take a minute to thank you for your amazing customer service! I ordered a compass from you last Friday -- and to my amazement, it arrived on Monday. Not only did you go out of your way to replace something that was out-of-stock with something even better -- you also managed to engrave the item, ship it across the United States, and have it arrive at my doorstep faster than I could even think about it.
I really appreciate the way you handled the order -- and I can assure you that I will be a repeat customer. My husband has combed through your catalog from cover-to-cover already.
St. Petersburg, FL
I would like to thank you for the wonderful service and high quality product (Small Gimbaled Boxed Compass) I received from your company! I had it sent to a friend in Australia for his birthday... I was a bit skeptical not viewing the compass in person and ordering it over the internet. My friend has not stopped talking about the gift and the workmanship! My sincerest thank you goes out to you and your company, I will recommend your products and services to all my family and friends!!! Hats off to all of you for top quality products of a big company but wonderful personal service of a small family business!!! You all are fantastic!
Thank you for dispatching my compass. It arrived today and I was really impressed at the speed of delivery, the quality of the product and the engraving. I wouldn't hesitate to recommend you to friends.
Thank you again,
Oxon, United Kingdom
Thanks for the fastest, most professional service I have had off the Internet in 10 years. Delivery to our door 4 days from placement of order. The merchandise was better than the photo the quality excellent.
Christchurch, New Zealand
Thanks so much for making me aware of my inaccuracies in the longitude/latitude information [in my engraving]. This is actually one of the focal points of this gift, so having it completely accurate makes a difference, so I appreciate your calling. I also find your customer service & extremely fast shipping process quite amazing! A large portion of my job is customer service & so I appreciate finding (every now & then) another company who cares as much about providing prompt, efficient service. I will definitely keep Stanley London on "my favorites" list & will order when the need arises again & recommend you to others.
Thank you for your note and for the unexpected discount. The small brass plaques were exactly what I wanted. I appreciate both the excellent quality of the work and the extremely fast service. I placed the order at noon on Monday, and the plaques arrived by UPS on Tuesday afternoon. Outstanding!
The sextant arrived on Tuesday. Thank you very much for efficient service. I have also been singing the praises of your web-site which downloads rapidly and is easy to navigate around while still being very detailed.
Congratulations on providing an excellent service. It is something we miss in Britain!
Dr. Susan J. L.
Devon, United Kingdom
I received my order of a brass compass with sundial today. Not only was it precisely on time, but it exceeded my expectations aesthetically. It is absolutely beautiful. I received a telephone call yesterday from a customer service representative at your company. He was apologetic in that the item had not shipped on Tuesday because the shipper did not make his stop at your facility. I was not expecting it to be shipped until yesterday (Wednesday), but the fact that he took my order so personally made a very positive impression on me. Thank you so much for your promptness and professionalism. I can think of many organizations that could take lessons from you in those regards. Again, thanks.
I just received my package- it is so beautiful! I am amazed and the wonderful job you guys did in such a short time. Thank you so much!! I will be sure to tell everyone I know about your company!!
I just wanted to take a moment to say thank you so much for your assistance on my recent order for an engraved ship's compass. The friendly help and advice that I received over the phone, as well as the amazing rapid response time on delivery of your products was very much appreciated, and made it possible for me to provide a high quality gift for a very important occasion on very short notice.
I often have need for personalized gifts on short notice, and will keep your website bookmarked in my favorites file. Thanks again.
[The 44-inch Premium Harbormaster Telescope] arrived yesterday and it's beautiful! I don't know how you engraved it and shipped it so quickly, but thank you!
San Diego, CA
I don't think I've EVER had any company be so attentive and caring to my needs for a product/gift or to a client. That includes the company's I have worked for in client relations! Your company should be an example to others especially those who are on the Internet.
Anyway, I just wanted you thank you again for your concern, for calling me, and for helping me make this gift become a reality. [The recipient] called me yesterday to tell me that he received the compass and was thrilled. It made my Christmas to hear the delight in his voice.
Your help, your compassion, your willingness to go above and beyond the "call of duty" did so much more for this "Lady" in Florida then you'll ever know. Thank God for the Internet and for you for helping make this gift from my heart become a reality.
I just wanted to thank you for not only the most beautiful product and engraving but the most expedient delivery. I am so thrilled and will certainly recommend you to friends.
Thank you so much!
Fort Myers, FL
I got the order yesterday. I just want to thank you guys for getting it done in such a timely manner. I am EXTREMELY pleased with the quality and workmanship. I will be placing more orders in the future.
PS, thanks for rushing it and being able to ship it 2nd day air and saving me some money. It just proves to me what a great company you guys are. Keep up the good work!!
I wanted to let you know my order (engraved antique medium pocket compass) arrived earlier today. I was very impressed with the quality of the merchandise, the accuracy and appearance of the engraving, and the fast shipping. I look forward to doing business with you again. Sincerely,
This mail is to say a very big thank you for your efficient service with supplying the boxed compass to us recently. The compass was for a leaving present for a colleague who had served our organization for 31 years and he was overwhelmed by the gifts that we gave him especially the compass.
I received the compasses today. The engraving looks great! Please know that I am one delighted customer...your product knowledge, service, and responsive communication to my needs has been exceptional! I hope to encounter the opportunity to do business with you again.
I just wanted to tell you how impressed I was with the speed and accuracy of your delivery. This is a very special gift to someone that I love who is moving away to find himself. It's symbolic more than utilitarian, and it's a very difficulty time for me.
Thank you for making this part easy.
Laguna Beach, CA
Hello, This Saturday, May 17, 2003, my daughter was commissioned as an Ensign in the United States Navy. That is when I presented her with the 26" brass telescope that I ordered from your company. Just wanted to say thank you for the excellent service and the quality of the product. She loved the scope!
I just wanted to take the time to thank you for your excellent customer service. This gift is incredibly meaningful to me, and I think it is wonderful and rare for a company to make such an effort in being so thorough in it's confirmations. This gift is for my SO who will be deployed to the Middle East next week for 4-6 months. It means a great deal to me, as I am certain it will for him to carry your Dalvey pocket compass on his journeys.
I will gladly recommend your products to those that I know.
I have received the compass and LOVE IT!!! It looks beautiful!! My boyfriend also loves it and commented on the great craftsmanship. I have been telling everyone about your web-site. I am looking forward to buying something from Stanley London again soon. Thanks again!
Just wanted you to know that the "Titanic" boxed compasses were a huge hit for our retirees last week.
The package arrived in plenty of time (the Friday before our Monday event) and everything was intact.
Thank you very much for your wonderful service on such short notice.
Thank you. We received the knife via UPS this evening at 5:30 PM. The name of the knife-Bowie is my husband's namesake- Thunder Horse W. Bowen (Bowie). My husband is the Principal Chief/ Spiritual Leader of the Calusa-Seminole Indian Nation. This knife is very sacred, and as a Medicine Man, he uses it ceremonially.
Thank you again. The knife is beautiful.
Thank you so much for your very prompt and accurate processing of our order. My Father really liked his gifts and was impressed by the quality of your merchandise. And, my daughters learned so much from your Website (the pictures are Great!) and had a very positive first time experience ordering online.
Again, Thank You!
San Jose, CA
I just wanted to tell you how pleased I am with with my purchase, service, and timely delivery! I will be happy to purchase another product from your company. The website was easy to navigate and made ordering hassle free.
I just wanted to say thank you for your excellent service, and for delivering an exquisite product to me within an extremely reasonable amount of time. My brother loved the compass, and I was extremely pleased with your company. Thank you, and rest assured that I will use your company in the future for similar orders.
I received my compasses this past Tuesday. They are more wonderful than I expected. My children will be home on the weekend and it will make me happy to give my message to them. Mostly proud of the great job you did with the engraving. Thanks so much for helping this Mom get her message to her children. Have a good day and again, I thank you.
I just received a compass/sundial that I ordered. I wanted your company to know that I am extremely pleased by the quality of the compass and the box. I was also very impressed with how quickly I was able to receive the item I ordered (1 week), even though I also had a plaque to inscribe. Thank you very much for offering quality products at wonderful prices.
Silver Spring, MD
Just wanted to take the time to thank you as well as Stanley London for the fantastic work and timely service. The Compasses I received were outstanding in quality and workmanship. They will be wonderful gifts for the members of my wedding party and I look forward to giving them to my groomsmen. I'm sure when my hunting partners get a look at mine they will be ordering their own. I'll be sure to send you their business. Thanks Again,
I just received my St-Elmo Travel Clock. My order was placed 17 hours ago, and it's in my hands engraved and beautiful. Did I mention I'm on the East Coast and I know you are on the West Coast? Thank you for getting it to me so quickly. I can't wait to give it to my husband for our anniversary.
Today when I returned to the office I found your shipment waiting for me. I wanted you to know that I have been impressed by the services provided by you and your company. I was more than pleasantly surprised when I opened up the shipping container and looked at the sextant. It will be prominently displayed in my office with my other antique scientific and engineering brass instruments.
From a very satisfied customer.